QQI HET: BA in Applied Management (Human Services) – Level 7

After successfully completing the course you should have gained an understanding and insights into:

• how leadership and the role of the leader is understood in contemporary management
• the importance of leadership skills in managing change within an organisation
• a range of leadership and change management models and tools in your organisation
• the role, function and importance of the human resources function in the human services and non-profit sector
• the legal context of Irish HRM operations
• the HRM function's role in determining and delivering staff upskilling in a diverse organisation
• critical thinking, emotional intelligence and action learning and outline their uses in the sector
• how to apply these principles, processes and practices to improve your management capabilities and benefit your organisation, team and service users
• how organisational objectives and the wider organisational environment determine how you work as a supervisor or first line manager
• the role organisational structure and culture play in:
  • Normal day-to-day operations
  • Defining relationships between co-workers
  • Determining the quality of service
• empowerment as an organisational concept, objective, challenge and resource
• the financial management requirements, challenges and issues animating the operation of organisations in the human services and non-profit sector.