QQI HET: Higher Cert in Arts in Applied Management (Human Services) – Level 6

After successfully completing the course you should be in a position to:

• Describe how leadership and the role of the leader is understood in contemporary management
• Appreciate the importance of leadership skills in managing change within an organisation
• Use a range of leadership and change management models and tools in your organisation
• Understand the role, function and importance of the human resources function in the human services and non profit sector
• Explore the legal context of Irish HRM operations
• Examine how the HRM function’s role in determining and delivering staff upskilling in a diverse organisation
• Explain what ‘critical thinking’, ’emotional intelligence’ and ‘action learning’ are and outline their uses in the sector
• Apply these principles, processes and practices to improve your management capabilities and benefit your organisation, team and service users
• Understand how organisational objectives and the wider organisational environment determine how you work as a supervisor or first line manager
• Appreciate the role organisational structure and culture play in:
  • Normal day-to-day operations
  • Defining relationships between co-workers
  • Determining the quality of service
  • Understanding empowerment as an organisational concept, objective, challenge and resource
  • Understanding the financial management requirements, challenges and issues animating the operation of organisations in the human services and non-profit sector