Communication and Interpersonal Skills in Social Care

This professionally accredited course will improve your communication and people skills. It will help you understand communication and what makes a good communicator.

During the six week course you will:

  • Acquire the knowledge and communication skills required to work effectively with individuals and groups
  • Learn how to negotiate with people, motivate others, encourage team-work and resolve conflict
  • Have the opportunity to explore and develop your own communication style

Who Is This Course For?

The course is for human services and non-profit professionals who are looking to develop their communication and people skills in an accredited programme developed specifically for the human services and non-profit sector.

At a Glance

  • Audience People working in the human services & non-profit sector
  • AwardCertificate in Communication and Interpersonal Skills in Social Care (6H2022)
  • FormatBlended
  • Duration6 weeks
  • Award Type QQI/HET Minor
  • Level on NFQLevel 6
  • Credits10
  • Fees€395
  • Apply byMon. April 29th, 2019
  • Online PreparationMon. May 6th, 2019
  • Start DateMon. May 13th, 2019
  • Workshop Date:Mon. May 27th or Tues. May 28th, 2019
  • Assignment SubmissionMon. June 24th, 2019

Continue to Application Centre

Effective Communication and People Skills
Effective Communication and People Skills
Effective Communication and People Skills

Course Details

Learning Objectives

After successfully completing the course you should be able to:

  • Explain what effective communication is and outline how different communication styles (interpersonal, group, etc.) determine communication effectiveness
  • Identify the barriers that exist to effective communication and understand how to deal with these
  • Identify the importance of effective teamwork and roles in Social Care practice
  • Describe what good negotiation skills are and explain how they can be used resolve conflict in everyday practice
  • Explain how to give a presentation at a meeting
  • Examine motivation theory and how it relates to Social Care practice

Effective Communication and People Skills


Unit 1: Motivation & People Styles

  • Motivation Theory
  • Maslow Hierarchy of Human Needs
  • Hygiene Theory
  • Maslow & Hygiene Theory
  • How to Motivate
  • Interpersonal Styles
  • Your Listening Skills Profile
  • An Alternative Approach

Unit 2: Communication

  • Vision Sharing
  • Effective Communication
  • The Process of Two-Way Communication
  • Communication Process
  • Verbal Communication
  • Tips for Effective Listening
  • Feedback

Unit 3: Effective Teamwork

  • Effective Teams
  • Values and Identity
  • Building on Individual Differences
  • Belbin Team Roles
  • Being a Member of Several Teams

Unit 4: Presentations & Meetings

  • Planning Presentations
  • Organising Presentations
  • Presentation Structure
  • Delivering a Presentations
  • Meetings
  • Planning Meetings
  • Chairing Meetings
  • Contributing to Meetings

Unit 5: Skills for Effective Negotiation

  • Approaches to Negotiation
  • The Position Approach to Negotiation
  • The Principled Approach
  • Negotiation Styles
  • Strategies & Tactics
  • The Process of Negotiation

Unit 6: Working with Conflict

  • Causes & Effects
  • Types of Conflict
  • Position & Issues
  • Dealing with Conflict
  • Responding to Conflict
  • Preventing Conflict


You will need to write a 2,500-word paper to complete the course. This will explores the role of communication and people skills in your everyday practice. While writing it you will have access to expert advice and the input of professional contemporaries. Having access to this learning community provides an opportunity to enhance your communication and people skills in a practical, uniquely supportive environment.

Taking the Course

The course uses a ‘blended’ approach which combines online learning, virtual tutorials and face-to face workshops.

Our online learning materials are explicitly designed to accommodate the pressures that come with trying to balance work, life and learning. They make it possible to build study time around your work schedule. These are accessible through our learning centre which provides a platform for you to study, collaborate and communicate with your fellow learners. Regular online tutorials will expand your knowledge of the topic and answer any questions you have as you study.

Each workshop focuses on extending your understanding of the subject matter and helping you apply it in your working practice. The one-day session will be led by a subject matter expert who also has extensive experience in providing coaching/training to people working in the human services and non-profit sector.

Effective Communication and People Skills

Discussion, collaboration and the sharing of experiences are actively encouraged in order for the workshop to achieve one of its primary goals:

  • Facilitating the application of knowledge and skills acquired during the course to address real world challenges in a practical and effective manner.

Underpinning all of this is our learning community. This is made up of tutors who have extensive first-line experience, learning support staff who understand the human challenges people can face when attending college and our learners who are defined by their commitment to supporting each other.

This is known as the Supported Open Learning Model. You can read more about it here.

The Learning Experience

The Tutor’s View – Niav McEvoy

This course is valuable because the specific skills developed within it can be applied to both front line and managerial responsibilities. You’re encouraged throughout to reflect and take the crucial step of applying the learning to your own working practice, with a clear view of enhancing your ability to deliver.

The Student View – James Pearse, Social Care Worker, St Michaels House

I found it very relevant to the work that I do and the way I work within a team. A very good course that has enhanced my practice


The course is certified by the QQI as a HET Level 6 Award. Successful participants will be awarded a single subject Certificate in Communication & Interpersonal Skills in Social Care. Graduates will hold 10 credits against the Professional Social Care (Disability) degree.

Next Steps

Dates & Duration

The next course starts in Monday, May 13th, 2019. It runs for 6 weeks.


The course costs €395 to attend.

Booking a Place

Apply by visiting the Online Application Centre.

How Can We Help?

Contact us if you want to know more about the course.

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Call: (+353 1) 298 8544
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