Certificate in the Manager as Coach and Mentor

This programme of study has been developed for the experienced manager who currently holds a senior post within the organisation or foresees holding such a post in the future. This manager is interested in further developing their existing professional competencies in order to progress the work of the organisation within the human services sector and within wider society.

The manager planning to study The Certificate in The Manager as Coach and Mentor first possesses a keen and genuine interest in the people they manage and lead and secondly, in ensuring that the people that they manage and lead realise their full personal and professional development. One way of ensuring success in these areas is to develop one’s own skills as a coach and as a mentor and utilising these skills in respect to informing and enhancing the work of managing people through acknowledged and recognised best practice.

Who Is This Course For?

The experienced manager who currently holds a position of responsibility within a human service organisation or foresees holding such a post in the future. Prospective students of this module must possess 120 credits at Level 6 (or higher) in any area of study, eg. BA degree in social care, Higher Certificate in Applied Management (Human Services), or equivalent courses of study.


Try a taster from this course and Improve your coaching skills now – FREE access to Unit 1 is available on this link:



At a Glance

  • Audience Experienced managers in human services organisations
  • FormatBlended
  • AwardThe Certificate in The Manager as Coach and Mentor
  • Award Type QQI HET Level 7
  • Credits15 ECTS
  • Workshop LocationOTC offices, Goatstown, Dublin 14
  • Apply byMay 1st, 2019
  • Online Induction Module/
  • Start DateMay 3rd – 10th, 2019
  • WorkshopMay 10th, 2019
  • Assignment DueJune 10th, 2019
  • Duration6 weeks
  • Fees€395

Continue to Application Centre

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Course Details


Learning Outcomes

The aim of this module is to facilitate the student in understanding the importance of coaching and mentoring as additional approaches in supporting staff members within human service settings as well as considering the relevance of these approaches in further informing the Supervision process. Additionally, the module also explores conflict and conflict resolution as well as mediation and their importance and relevance to the role of the manager.

Course Content

The module has the objective of facilitating the student in gaining a clear understanding of the nature and purpose of coaching and mentoring within human service environments and identifying ways in which these approaches can be used effectively to support staff members.

Building on this learning the student will then examine approaches that can harness mentoring and coaching in order to support and enhance the Supervision process. Reflecting on such work, the student will also review their own ongoing and future learning requirements and will identify very clear areas for professional development.
The module also explores the topic of conflict and examines ways in which to resolve conflict between people, within teams and within organisations. Additionally, as with coaching and mentoring, best practice approaches will be presented in how conflict resolution can also influence the Supervision process.

Finally, the student will study the subject of mediation and how this too can be utilised in order to further enhance professional development.

How Will I be Assessed

Learners will be assessed by completing one written assignment of 2500 words.
The assessment requires learners to practise core skills and critically reflect and analyse their practice and the evolution and future developments of the organisation in light of their new learning.


The course is QQI approved HET Award at Level 7 on the National Framework of Qualifications. Successful participants be awarded a single subject Certificate in The Manager as Coach and Mentor and hold 15 credits towards the BA in Applied Management (Human Services).

Studying with the OTC

The course uses a ‘blended’ approach. Each module combines online learning, tutorials (telephone, online, virtual) and face-to face workshops. Learning materials are designed to accommodate the pressures that come with trying to balance work, life and learning making it possible to build study time around your work schedule. Regular online tutorials will expand your knowledge of the topic and answer any questions you have as you study. Each one-day seminar focuses on how the module topic is impacting the sector, will deepen your understanding of the subject matter and help you apply it in your working practice.

Underpinning all of this is our learning community. This is made up of tutors who have extensive first-line experience, learning support staff who understand the human challenges people can face when attending college and our students who are defined by their commitment to supporting each other. We believe this creates a learning experience that is unique to the Open Training College, one that meets the specific requirements of people working in our sector and improves the quality of service our users receive. This is known as the Supported Open Learning Model. You can read more about it here.

The Learning Experience

Alan Egan at OTC Conferring Ceremony


“I found the module on The Manager As Coach and Mentor very informative. As a PIC of a residential service I found the units covering supervision and conflict resolution particularly useful and relative to my current role. I found I was able to use the course content to improve my skills in a practical way and really apply them to my daily work routine. This has been true for all the modules in my studies for the Certificate, Higher Certificate and Bachelor of Arts in Applied Management with The Open Training College. I would recommend it to any one in a management role within the non-profit sector.”

Entry Requirements

To apply for this course, applicants must:

  • already hold a minimum of a 120-credit award, at level 6 or higher, eg. BA degree in Social Care or Higher Certificate in Applied Management, or equivalent courses of study
  • be employed, in Human Services as a team member/manager/PIC/PPIM for at least 10 hours per week

International applicants must provide appropriate documentary evidence of proficiency in English (i.e. IELTS 6.0)

How the course will improve the learner’s career prospects

Within the current regulatory environment that human service organisations now operate within in Ireland, the need for managers to possess the skills and knowledge associated with coaching and mentoring cannot be overstated.
The complexities and nature of change that accompany human service provision call for a distinct need for managers to be competent in such skills in order to ensure the desired outcomes for the organisation, the staff member and also the manager themselves.

Next Steps


The next course starts online from Friday, May 3rd, 2019.

  • Application deadline:  Wednesday, May 1st,2019
  • Online Induction Module/
  • Online Course Commencement:  Friday, May 3rd – Thursday, May 9th, 2019
  • Workshop Date:  Monday, May 10th, 2019
  • Workshop Location: OTC Offices, Prospect Hall, Goatstown, Dublin 14
  • Assignment Submission Date:  Monday, June 10th, 2019


The course runs for 6 weeks.


The course costs €395 to attend.

Booking a Place

Apply, via our Online Application Centre by Wednesday, May 1st, 2019:

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