Certificate in Quality and Risk in Service Delivery

This course provides learners with the opportunity to explore the critical topic of quality systems within services for people with disabilities. The learner will study internal systems such as Periodic Service Review (PSR) and external systems such as Personal Outcomes Measures (POMs) and European Foundation for Quality Management (EMQF). Learners will apply this learning to determine the presence, or not, of a number of quality of life issues pertaining to the lives of people with disabilities who uses services. In addition, the course explores an externally imposed quality system in the form of Health Information and Quality Authority (HIQA). The course also explores risk assessment and how this can impact on quality of life and service quality.

Who Is This Course For?

The course is aimed at people working as a social care worker, team member, or team leader in a social care environment for at least 10 hours per week. This is so that learners may both learn from their work environment and apply theory to it.

At a Glance

  • Audience People working in social care environments with people with disabilities.
  • Award Certificate in Quality and Risk in Service Delivery
  • Award Type QQI HET
  • Level on NFQ 6 (10 Credits)
  • FormatBlended
  • Fees€395
  • ApplyMay 6th, 2019
  • Introductory eLearning ModuleMay 8th, 2019
  • Online Start DateMay 13th, 2019
  • 1-Day WorkshopMay 27th or 28th, 2019 (Marino Institute of Education)
  • Duration6 weeks
  • Exam Date/Course EndsJune 24th, 2019

Proceed to Application Centre

It is ideal for a practitioner with a social studies/care/community development qualification who would like to:

  • Gain an in-depth knowledge of this area
  • Critically reflect upon their role as a practitioner
  • Obtain academic recognition

Course Details

Learning Outcomes

On successful completion of this module the learner will be able to:

• Explain key concepts within quality including what quality means within human services, the importance of customer expectations and why services should have a quality system.
• Discuss the evolution of approaches to quality including reviewing a number of quality systems currently in use in services for people with disabilities.
• Identify the essential elements of a quality system and different measuring points for undertaking a quality assessment.
• Describe the features of risk assessment and develop strategies for conducting risk assessments to ensure and enhance quality of life of services users.


This course includes five modules:

Unit 1. Selecting a Quality System:-

introduces the learner to the quality concept and provide them with a broad knowledge and understanding of issues pertaining to quality.

Unit 2. Quality Management System and Periodic Service Review: –

explores the key features of an internal quality system and provides the learner with the key skills required to implement such a system.

Unit 3. Quality Measures and Tools used in Disability Services: –

introduces a range of external quality measures used in human services.

Unit 4. Evolution of Models of Disability and Disability Legislation:-

from institutionalised practices to service provision based on a culture of person centredness.

Unit 5. Risk Assessment and Quality: –

Introduces the learner to risk assessment and link risk assessment to quality of life and service quality.


Taking the Course

The course uses a ‘blended’ approach which combines online learning, virtual tutorials and  one face to face workshop. Our online learning materials are explicitly designed to accommodate the pressures that come with trying to balance work, life and learning. They make it possible to build study time around your work schedule. These are accessible through our learning centre which provides a platform for you to study, collaborate and communicate with your fellow learners. Regular online tutorials will expand your knowledge of the topic and answer any questions you have as you study. The workshop focuses on extending your understanding of the subject matter and helping you apply it in your working practice. The one-day session will be led by a subject matter expert who also has extensive experience in providing coaching/training to people working in the human services and non-profit sector.

Discussion, collaboration and the sharing of experiences are actively encouraged in order for the workshop to achieve one of its primary goals:

  • Facilitating the application of knowledge and skills acquired during the course to address real world challenges in a practical and effective manner.

Underpinning all of this is our learning community. This is made up of tutors who have extensive first-line experience, learning support staff who understand the human challenges people can face when attending college and our learners who are defined by their commitment to supporting each other. We believe this creates a learning experience that is unique to the Open Training College, one that meets the specific requirements of people working in our sector and improves the quality of service our users receive. This is known as the Supported Open Learning Model. You can read more about it here.


You will need to undertake an examination to complete the course.

The Learner Experience

Anyone with an interest in ensuring that people with disabilities receive quality services and supports will benefit from doing this course. It provides an excellent overview of several quality systems which help to ensure quality in services while maintaining a focus on person-centredness. The course also addresses the vexed question of balancing the duty of care which staff have towards service users, with the imperative of supporting people to make real choices and explore new opportunities and experiences in the community. Conducting positive risk assessments as a central part of this is discussed in detail. Whether in the role of team leader, social care worker, support worker of manager, all have a role in ensuring quality and this course will provide you with a sound foundation in understanding how to achieve this.


The course is certified by QQI as a Higher Education and Training (HET) Level 6 Award. Successful participants will obtain a component certificate in:

  • Certificate in Quality and Risk in Service Delivery (10 credits)

Successful graduates will hold 10 credits against the BA in Professional Social Care (Disability).

How the course will improve the learner’s career prospects

People who successfully complete this course will have a deeper understanding of quality and regulation in the context of disability services. It also enhances people’s understanding of their own role in quality assurance and that of the other stakeholders. Quality assurance is a core aspect of leadership in service provision and this course will enhance the prospects for career progression for people working in the social care area, particularly those who wish to move into or enhance their management role.

Next Steps

Dates & Duration

The next course starts on Monday, May 13th, 2019.

The skills workshop will be held on Monday, May 27th, 2019 and Tuesday, May 28th, 2019. Students must attend on one of these days.

  • Application deadline: Monday, May 6th, 2019
  • One Day Workshop Date: Monday, May 27th, 2019 or Tuesday, May 28th, 2019
  • Exam Date/Course ends: Monday, June 24th, 2019


The workshops will be held in Marino Institute of Education, Griffith Avenue, Dublin 9.


The course costs €395 to attend.

Booking a Place

Apply  by visiting our Online Application Centre.

How Can We Help?

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