Managing Service Quality
Working through Change: A Leadership Focus
Change is inevitable and there is no escaping it. However, that’s no bad thing! Take a moment to consider just how much change has taken place within your own family, your local community, those towns and cities that you spend…
Read MoreFive Questions to Improve your Leadership Skills
The OTC has a proven track record when it comes to the delivery of high-quality accredited management courses. Modules such as Key Management Skills: Teamwork, Leadership & Communications equip students with practical skills as well as the necessary theoretical knowledge. Unit…
Read MoreCPD Short Courses – Summer/Autumn Schedule 2022
The OTC has launched the Autumn 2022 schedule of short CPD Certificate courses. The College has delivered level 5-7 major awards for many years, as well as a wide range of special purpose and minor awards in the areas of…
Read MoreQuality is a habit!
‘Quality is not an activity; it is a habit’ – Aristotle It is an absolute commitment to pursue excellence in every interaction that we have and in each action that we take. Can you honestly say that your organisation provides…
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