QQI HET: Cert in Human Service Manager Skills – SP Level 6
GENERAL INFORMATION
COURSE CODE
PG00253
LOCATION
Online/Marino Institute of Education
AWARD
Certificate in Human Service Manager Skills
APPLY BY
12-01-2026
AUDIENCE
Students must be working in a human service environment for at least 10 hours per week as a team member/manager/PIC/PPIM.
FIRST WORKSHOP DATE / TIME
26-01-2026 / 9.30am - 4.00pm
CREDITS
20
2ND ASSIGNMENT SUBMISSION
13-04-2026
FORMAT / DURATION
Blended / 11 weeks' learning
FEES
€645/ Note: Discounted Fee of €499pp for Groups of 10 or more
WHO IS THE COURSE FOR
The Certificate in Human Service Manager Skills Special Purpose Award at Level 6 meets the management qualification requirement for managers set out in the HIQA Standards.
Students must be working in a human service environment for at least 10 hours per week as a team member/manager/PIC/PPIM. This is vital to the applied nature of the programme, so that learners may both learn from their work environment and apply theory to it.
Students come to the College with significant life and work experience. This enables them to draw on real life experience while studying, and consider the application of theory to everyday work practice.
WHY TAKE THIS COURSE
The course satisfies the minimum management qualification requirements set out in the HIQA Standards.
This Level 6 Special Purpose Award (20 ECTS credits) will provide students with a comprehensive understanding of both the challenges and opportunities that exist in the management of frontline services and of supports within today’s Human Service Organisation.
The programme aims to provide participants with broad, foundational management knowledge, skills and competencies as they relate to today’s changing Human Service Sector.
Lauren Bacon, Programme Director of the College's social care management courses, explains the benefits of taking this course (right):
WHAT YOU WILL YOU LEARN
The objectives of the Certificate in Human Service Manager Skills are:
- acquiring knowledge of management theories and skills and their associated application in the areas of management.
- understanding the theoretical and practical implications of being a manager in today’s human service organisation.
- approaches to relationships building, managing group development and dynamics.
- the subject of motivation
- causes of conflict and managing same.
- team building and rostering practice and legislation.
- quality and quality enhancement of services.
- developing the skills to design programmes that aim to safeguard people
- effective team management within a regulatory environment.
COURSE CONTENT
The Certificate in Human Service Manager Skills consists of two modules. The learning objectives for each are set out below:
Each module is assessed by way of Continuous Assessment and contributes 50% to overall assessment results.
Assessment
- The course is assessed through a combination of completing two assignments which also consist of associated online activities.
- It is an applied course so students must be working at least 10 hours per week in an appropriate work environment.
- A significant proportion of assessment marks are allocated to the student's application of what they learn in a real-world setting.
WHAT SUPPORTS ARE PROVIDED
What supports are provided on this course?
HOW THE COURSE WILL IMPACT YOUR CAREER
The skills acquired have been used by graduates to:
- support their promotion within their organisations (57% of OTC Graduates said they moved to a more senior role within one year of completion*)
- to seek management opportunities within and beyond where they work
- to satisfy the regulatory requirements of HIQA for a formal management qualification
*OTC Graduate Destinations Survey 2022.
Qualification
Participants who have successfully completed the two components will obtain a QQI HET:
- Certificate in Human Service Manager Skills Special Purpose Award (PG00253)
What to study next?
Coming soon: 2 new follow-on micro-credential courses to be launched in the coming weeks:
- Certificate in Human Service Compliance Management*
- Certificate in Human Service Staff and Resource Management*
* Subject to validation
ENTRY REQUIREMENTS
To apply you must:
• be either 23 years of age when you apply; OR
• have successfully completed a Leaving Certificate/QQI/FETAC Level 5 Certificate
• be working in a human service environment for at least 10 hours per week as team member/manager/PIC/PPIM.
International applicants must provide appropriate documentary evidence of proficiency in English (i.e. IELTS 6.0)
HOW TO APPLY
Applications for this course are accepted through our Online Application Centre.
To apply for the course, you will need to:
- Satisfy the entry requirements for the programme
- Provide documents to support your application
Supporting Documents and Forms to Download
Click on the link below to download a handy Application Checklist:
Start Making your Application
- Click this link and choose the 'Apply Online' black button.
- Then choose the CPD courses area option from the first drop down option.
- You can then choose the ‘Human Services Manager Skills cert – January 19th 2026 – now enrolling’ course from the second drop down menu option.
HOW CAN WE HELP?
Contact us if you want to know more about the course using the form below:
Contact us:
Call: (+353) 86 0756580 (Hours 9am-5pm please)
Mail: info@opentrainingcollege.com