Case Studies



The College has worked with over 220 organisations since it was founded in 1992. Below you’ll find a number of case studies describing a sample of the projects we have been involved with.

You’ll also find details of some of the other projects we have collaborated on with partners across Europe here.

Getting Ready for HIQA


The Health Information and Quality Authority (HIQA) published the National Quality Standards: Residential Services for People with Disabilities Standards in 2009. Services were asked to voluntarily implement the Standards as a precursor to the introduction of formal regulation and inspection in 2011.

A human service agency engaged the Open Training College to collaborate on a project to up-skill staff in advance of formal regulation. An action plan was developed in Autumn 2011.

Read more…

Standardising Support to Service Users


St. Michaels House is the largest Dublin-based service providing support for citizens with intellectual disability. Ensuring that staff have the tools and knowledge needed to support people labelled as challenging is a ongoing priority.

However, the recent publication of the Positive Behaviour Supports policy has highlighted the need to ensure that all support staff and managers adopt a common set of formalised practices that are aligned with the strategy.

Read more…

Making the Move


The Cuan Aoibheann Unit, in St. Mary’s Hospital, Dublin is a HSE managed facility providing residential care to people with a range of disabilities. The Open Training College were asked in 2013 to develop a strategic training initiative that would help with the transition of service delivery from an institutional to community setting.

Read more …

Resolving Conflict


A business culture characterised by ongoing conflict creates a damaging working environment and inevitably leads to inefficiency and poor performance. Or, at least that was the conclusion of a leading Irish insurance company who identified it as a business challenge they needed to address.

Read more…

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