Managing Service Quality
Managing in Challenging Times
Writing as far back as 1959, in his publication, Landmarks of Tomorrow, the great management consultant, educator and author, Peter Drucker, stated: “The greatest danger in times of turbulence is not the turbulence. It is to act with yesterday’s…
Read MoreCPD Short Courses – Autumn/Winter Schedule 2022
The OTC has launched the Autumn 2022 schedule of short CPD Certificate courses. The College has delivered level 5-7 major awards for many years, as well as a wide range of special purpose and minor awards in the areas of…
Read MoreHow Managers Improve Team Performance Through Leadership Learning
As a manager, or aspiring manager, what can you do you each and every day to improve team performance? Well, remember that truly effective leaders always have absolute clarity in terms of their own role and objectives. This in turn…
Read MoreWorking through Change: A Leadership Focus
Change is inevitable and there is no escaping it. However, that’s no bad thing! Take a moment to consider just how much change has taken place within your own family, your local community, those towns and cities that you spend…
Read More