Posts by Raymond Watson
Disable the labels
The world can be a confusing, complicated place. To deal with this the human brain is very keen on the creation of labels and cognitive shortcuts to try to put some order on the chaos. The terms used about people…
Read MoreChoice as an alternative to ultimatums
‘Choice is a powerful alternative to punishment. If the person’s behaviour challenges you, help him to find more desirable ways to express the needs underlying the behaviours. Instead of ultimatums, give choices (e.g. “Bill, I know you’re upset. What would…
Read MoreThe Loneliness of Long Time Lock In
COVID-19 has been a traumatic, worrying time for many. We have had to deal with the pandemic by working against our instinct to group together in times of crisis. Everyone has had to socially distance and for months, many people…
Read MoreThe customer is the most important person on our premises
After recent events, there is an outcry and the behaviour of staff has been damned. But will the service and systems these service users found themselves in be heavily scrutinised and changed or, over time, will the status quo prevail?…
Read More