QQI HET: Cert in Human Service Manager Skills – SP Level 6
GENERAL INFORMATION
COURSE CODE
PG00253
LOCATION
Open Training College
AWARD
Certificate in Human Service Manager Skills
APPLY BY
15-01-2025
AUDIENCE
Students must be working in a human service environment for at least 10 hours per week as a team member/manager/PIC/PPIM.
FIRST WORKSHOP DATE / TIME
27-01-2025 by Zoom / 10am - 3pm
CREDITS
20
2ND ASSIGNMENT SUBMISSION
06-07-2025
FORMAT / DURATION
Directed & self-directed learning; e-learning; synchronised & asynchronised online workshops / 11 weeks' learning
FEES
€599/ Note: Discounted Fee of €499pp for Groups of 10 or more
WHO IS THE COURSE FOR
The Certificate in Human Service Manager Skills Special Purpose Award at Level 6 meets the management qualification requirements set out in the HIQA Standards.
Students must be working in a human service environment for at least 10 hours per week as a team member/manager/PIC/PPIM. This is vital to the applied nature of the programme, so that learners may both learn from their work environment and apply theory to it. It also allows for a mentorship arrangement in the workplace so that learners have a guide in this application of learning.
Students come to the College with significant life and work experience. This enables them to draw on real life experience while studying, and consider the application of theory to everyday work practice. They have their own set of values and opinions and are highly motivated to learn as they have actively sought out the course of study and want to meet the ever-increasing requirements of the emerging regulatory environment they now work in.
WHY TAKE THIS COURSE
This Level 6 Special Purpose Award (20 ECTS credits) will provide students with a comprehensive understanding of both the challenges and opportunities that exist in the management of frontline services and of supports within today’s Human Service Organisation.
The programme aims to provide participants with broad, foundational management knowledge, skills and competencies as they relate to today’s changing Human Service Sector.
It consists of two modules drawn from the currently validated Certificate in Applied Management (Human Services) at Level 6 on the NFQ:
- Key Management Skills (KMS) – 10 ECTS credits
- Managing Service Quality & Safeguarding (MSQS) - 10 ECTS credits
Each module is assessed by way of Continuous Assessment and contributes 50% to overall assessment results.
The course satisfies the management qualification requirements set out in the HIQA Standards.
WHAT YOU WILL YOU LEARN
The objectives of the Certificate in Human Service Manager Skills are to facilitate the student in acquiring knowledge of management theories and skills and their associated application in the areas of management. The overall programme will facilitate the student to consider their role and to gain an understanding of the theoretical and practical implications of being a manager in today’s human service organisation.
The student will also consider a number of approaches to relationships building, managing group development and dynamics. The student will learn about the subject of motivation as well as the causes of conflict and managing same effectively. Practical skills such as team building and rostering will be learned including those legislative aspects that inform practice.
The student will study the subject of quality and quality enhancement in order to deliver the standards designed and developed for people availing of services. Apart from contributing to people's quality of life, the learning experienced through study will assist students in developing the skills to design programmes that aim to safeguard people who may be experiencing vulnerability whether in the short, medium or long term. This knowledge will also contribute to the effective management of a team operating within a regulatory environment with a view to total quality management. The student will also learn of the importance of participation, collaboration and contributing effectively in a team within human service organisations.
COURSE CONTENT
The Certificate in Human Service Manager Skills consists of two distinct modules which are:
- Key Management Skills (KMS) – 10 ECTS credits.
- Managing Service Quality & Safeguarding (MSQS) – 10 ECTS credits.
Programme Modules
The learning objectives for students of each module are set out below:
Assessment
The course is assessed through a combination of completing two distinct assignments which also consist of associated online activities.
It is an applied course so students must be working at least 10 hours per week in an appropriate work environment.
Promoting best practice in services is integral to the Open Training College's mission. As part of this, we place particular importance on encouraging students to apply what they are learning - as they are learning - in their professional environment. Therefore, our learning materials, workshops and assessments are practical in nature. A significant proportion of assessment marks, for example, are allocated to applying what students learn in real-world settings.
WHAT SUPPORTS ARE PROVIDED
What supports are provided on this course?
HOW THE COURSE WILL IMPACT YOUR CAREER
The skills acquired have been used by graduates to:
- support their promotion within their organisations (57% of OTC Graduates said they moved to a more senior role within one year of completion*)
- to seek management opportunities within and beyond where they work
- to satisfy the regulatory requirements of HIQA for a formal management qualification
*OTC Graduate Destinations Survey 2022.
Qualification
Successful participants who have successfully completed the two components will obtain:
- Certificate in Human Service Manager Skills Special Purpose Award (PG00253)
ENTRY REQUIREMENTS
To apply you must:
• be either 23 years of age when you apply; OR
• have successfully completed a Leaving Certificate/QQI/FETAC Level 5 Certificate
• be working in a human service environment for at least 10 hours per week as team member/manager/PIC/PPIM.
International applicants must provide appropriate documentary evidence of proficiency in English (i.e. IELTS 6.0)
HOW TO APPLY
Applications for this course are accepted through our Online Application Centre. To apply for the course, you will need to:
- Satisfy the entry requirements for the programme
- Provide a range of documents to support your application
- Submit a personal statement explaining why you want to apply
Supporting Documents and Forms to Download
You will need to provide us with a range of documents as part of your application. These are:
We generally recommend you gather together all the documents you will require to support your application before you begin but our online application system will allow you add documents as and when you have them once you've begun submitting your application. You can learn more by visiting the Online Application Centre, and view or download the Application Checklist on the link below:
Start Making your Application
All applications are processed through our application centre where you can:
- Submit your application
- Learn about what happens after you've made your application
- Monitor the progress of your application
To visit the Online Application Centre, click on the link below. When the page opens, please choose the '2024-25 CPD Short courses' green box option on the right hand side of the page.
HOW CAN WE HELP?
Contact us if you want to know more about the course.
Call: (+353) 86 0756580 (Business hours 9am-5pm)
Mail: Please use the contact form below.