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Choice as an alternative to ultimatums

By Raymond Watson | January 15, 2015
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‘Choice is a powerful alternative to punishment.  If the person’s behaviour challenges you, help him to find more desirable ways to express the needs underlying the behaviours. Instead of ultimatums, give choices (e.g. “Bill, I know you’re upset.  What  would…

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The customer is the most important person on our premises

By Raymond Watson | December 11, 2014
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After recent events, there is an outcry and the behaviour of staff has been damned. But will the service and systems these service users found themselves in be heavily scrutinised and changed or, over time, will the status quo prevail?…

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The Conferring – Celebrate what you want to see more of

By Raymond Watson | December 4, 2014
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The highlight of any College year is the day when a College gets to confer the awards for the students that have stayed the course, survived the modules and passed the assessments. This event is no different for the Open…

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