Boost your knowledge and career

Latest College News

Choice as an alternative to ultimatums

By Raymond Watson | January 15, 2015
Posted in , , , , ,

‘Choice is a powerful alternative to punishment.  If the person’s behaviour challenges you, help him to find more desirable ways to express the needs underlying the behaviours. Instead of ultimatums, give choices (e.g. “Bill, I know you’re upset.  What  would…

Read More

The customer is the most important person on our premises

By Raymond Watson | December 11, 2014
Posted in , , , , , ,

After recent events, there is an outcry and the behaviour of staff has been damned. But will the service and systems these service users found themselves in be heavily scrutinised and changed or, over time, will the status quo prevail?…

Read More

The Conferring – Celebrate what you want to see more of

By Raymond Watson | December 4, 2014
Posted in , , , , , ,

The highlight of any College year is conferring. The day when a College gets to confer awards on the students who have stayed the course, survived the modules and passed the assessments. This event is no different for the Open…

Read More