Social Care – Page 10 – Open Training College

Choice as an alternative to ultimatums

‘Choice is a powerful alternative to punishment. If the person’s behaviour challenges you, help him to find more desirable ways to express the needs underlying the behaviours. Instead of ultimatums, give choices (e.g. “Bill, I know you’re upset. What would…

The customer is the most important person on our premises

After recent events, there is an outcry and the behaviour of staff has been damned. But will the service and systems these service users found themselves in be heavily scrutinised and changed or, over time, will the status quo prevail?…