Certificate in Managing Service Quality and Safeguarding
First line supervisors & managers in the human services & non-profit sector, people interested in disability services and safeguarding
NEXT WORKSHOP DATE / TIME
20-06-2022 / 9.30am - 4.00pm
WHY TAKE THIS COURSE
Are you a manager who is dealing with the difficulties of delivering a quality service? Are you a new manager? Do you want to become a manager or supervisor?
The course is for current/prospective first line supervisors and managers who are looking to develop their management skills in an accredited programme created specifically for the human services and non-profit sector.
The six-week course takes contemporary best practices in service quality and safeguarding and supports you to manage these areas in the human services and non-profit sector.
This accredited, professional course is also the second module of our 2-module Fast Track Management course for PICs. The first module is the Certificate in Key Management Skills.
The course is QQI approved HET Award at Level 6 on the National Framework of Qualifications. Successful participants will be awarded a single subject Certificate in Managing Service Quality and Safeguarding and hold 10 Credits towards the Certificate in Applied Management (Human Services).
WHAT YOU WILL YOU LEARN
After successfully completing the course you should be able to:
- Define and discuss the concept of quality in human services and non-profit organisations and explain why customer expectations are so important
- Describe how approaches to quality have evolved and identify the difference between a quality service and a quality system
- Discuss the work of two key theorists of quality management – W. Edwards Deming and Philip B. Crosby
- Understand the role of effective leadership and good people management skills in quality management
- Identify the main elements of Total Quality Management (TQM)
- Explain the concept of “kaizen”, a Japanese term referring to continuous improvement
- Discuss the factors determining quality systems in human services and non-profit organisations
- Identify and critically discuss a variety of quality models and frameworks that can be used productively by human services and non-profit organisations
- Relate safeguarding to the provision of service quality
The course will be delivered in four units:
In unit 1 of the module you will be introduced to the quality concept and how this has evolved over time. Throughout the unit you will be encouraged to apply the elements of quality to your own organisation, service and area of responsibility.
The primary focus of unit 2 is Total Quality Management (TQM) as this approach has much to offer human services and an examination of its elements will provide a framework for those interested in reviewing quality within their organisation and perhaps seeking to change it.
Unit 3 will present you with a number of models, approaches and frameworks that you can use to tangibly improve quality of service and, ultimately, the quality of life of the many people who use services in Ireland.
In unit 4 the topic of safeguarding is explored and you will be presented with key values that should underpin any safeguarding measures designed and implemented with and for people. You will be encouraged to review the process of safeguarding from a manager’s perspective and will consider approaches that tangibly enhance quality service provision within your area of responsibility.
To complete the course you will need to write a 2,000-word paper that explores the relationship between the course materials and your role as a manager. This is a practical assignment that will provide you with the opportunity to evaluate and expand your working practices in an environment where you have access to expert advice and the support of professional contemporaries.
HOW THE COURSE WILL IMPACT YOUR CAREER
Successful completion of the course will increase your ability to effectively manage an organisation and staff in a way that meets with current regulatory requirements.
To apply you must:
• be either 23 years of age when you apply; OR
• have successfully completed a Leaving Certificate/QQI/FETAC Level 5 Certificate
• be working in a human service environment for at least 10 hours per week as team member/manager/PIC/PPIM.
International applicants must provide appropriate documentary evidence of proficiency in English (i.e. IELTS 6.0)
HOW TO APPLY
Applications for this course are accepted through our Online Application Centre.
To apply for the course, you will need to:
- Satisfy the entry requirements for the programme;
- Provide a range of documents to support your application;
- Submit a personal statement explaining why you want to apply.
Supporting Documents and Forms to Download
You will need to provide us with a range of documents as part of your application. These are:
- Proof of identity. Common examples included scanned copies of a driving license or passport (for international applicants).
- Educational Transcripts: These are copies of previous educational achievements that confirm you satisfy the course entry requirements. They could, for example, include a copy of your leaving certificate or a scan of a level 5 certificate. It is particularly important that applicants wishing to transfer from another course, or be considered for Advanced Entry, provide transcripts confirming they have completed a Level 6/7 course worth at least 60 credits (NFQ) or more in Social Care or Social Studies within the last 10 years.
- Employment Validation: Formal confirmation that you are working for more than 10 hours a week in a qualifying service is required. Please use the employer validation form we have provided for download below.
- Personal Statement: This document essentially explains why you want to take the course and how you see it helping you achieve your professional and personal goals. You can learn more about What is a Personal Statement and Why is it Important and download a simple document that will help you write it.
- Volunteer Form: You will need to complete a Volunteer Form if you are currently working as a volunteer.
- International Applicants: International applicants are required to provide documentary evidence of proficiency in English and eligibility to study in Ireland before beginning an accredited course. A document explaining why it is necessary and what documents are required for a successful application can be found below.
We generally recommend you gather together all the documents you will require to support your application before you begin but our online application system will allow you add documents as and when you have them once you've begun submitting your application. You can learn more by visiting the Online Application Centre.
Start Making your Application
All applications are processed through our application centre where you can:
- Submit your application
- Learn about what happens after you've made your application
- Monitor the progress of your application
To visit the Online Application Centre, click on the link below.
HOW CAN WE HELP?
Contact us if you want to know more about the course.
Call: (+353 1) 298 8544
Mail: Please use the contact form below.